These scam companies often use unsolicited timeshare calls to owners who wish to exit their timeshare contracts and pressure them to utilise their services.
Often, they use misinformation to convince timeshare owners that using their services is the only way to exit their timeshare contract. Timeshare calls are on the increase, as timeshare exit companies take advantage of the Covid-19 pandemic. If you are receiving unsolicited timeshare calls, then read our guide and learn what action to take.
A guide to timeshare calls
Why am I suddenly getting calls about exiting my timeshare?
The number of unsolicited timeshare calls from timeshare exit companies has increased in frequency since the pandemic. These companies aim to take advantage of timeshare owners who haven’t been able to enjoy their usual holidays, and therefore, may be tempted by their promises to help them exit their timeshare contract. Often, when owners receive a timeshare call, they are told that their details were obtained through the Register of Timeshare Owners. It is important to note that no such register exists and it is likely that your contact details were obtained through fraudulent means. If you receive a timeshare call, the best thing to do is to end the call immediately. You can also report unsolicited timeshare calls to your national data protection agency.
Is it illegal for timeshare exit companies to call me?
Yes, if you haven’t given a timeshare exit company permission to contact you, then they are already acting unlawfully. Indeed, the Privacy and Electronic Communications (EC Directive) Regulations 2003 requires an individual’s consent before contacting them for direct marketing. If you receive an unsolicited timeshare call, this should immediately serve as a red flag. The best course of action is to end the call and report it.
How can I tell if a timeshare exit company is a scam?
There are some signs to look out for that may indicate you are the target of a timeshare scam. As mentioned above, unsolicited timeshare calls are one way. Other methods include the aggressive use of sales tactics, requesting hefty upfront fees, and the spreading of misinformation. This may include incorrectly stating that timeshares do not offer exit policies and that the only way to exit a timeshare contract is by utilising their services. Other misinformation scam timeshare exit companies utilise is stating that your timeshare contract will eventually become the responsibility of your children.
What should I do if I continue to receive timeshare calls?
If you continue to receive unsolicited timeshare calls, there are several things you should do. Firstly, you should report the unsolicited timeshare calls to your national data protection agency. You can also block the number. For example, on an Android phone, you can enable the built-in Small Call Blocking. Alternatively, make a note of the number and next time you have a timeshare call don’t pick up.
What should I do if I want to cancel my timeshare?
Your first step should be to contact your timeshare operator. Most timeshare companies offer in-house exit policies, offering a safe and secure way to exit your timeshare. Alternatively, they may be able to adjust your timeshare to better suit your needs. If you can’t come to a resolution then research thoroughly for a reliable and respectable company to help you.